The most common FAQ's:
1. How do I purchase online?
Shopping with SODACODA could not be made easier. You don't have to create an account. All you have to do is browse our website, select the item you would like to purchase, choose your size from the drop down box and add to your basket. Once you have added all the items to your basket, click on 'view your bag' and continue to the checkout. Customers can check out as a guest or sign in with their account. Please note, if you are purchasing items in a promotion, you can add your voucher code after to have selected you payment option and filled in your address.
2. Can I place an order via telephone?
You can call me on +49 (0)15 77 88 65713 (whatsapp, viber) between 9am-6pm from Monday to Friday (German time).
Saturday & Sunday closed.
Please note if you are calling to place an order, help us by going on our website and adding the products you require to your shopping bag to view the product codes (which are needed to place an order over the telephone).
3. How can I cancel/ change my order?
If you wish to cancel or change your order please contact us via email firstname.lastname@example.org, email@example.com. We will endeavor to respond within 24 hours. Please note, if we are unable to amend your order we will cancel the order and advise you to resubmit the order. If we are unable to cancel your order, please refer to the returns and exchange procedures.
Under the Distant Selling regulations you must confirm in writing if you wish to take part in the 7 day cooling off period from receipt of your parcel.
When your order is placed we need to allow 2 working days for processing before the order is dispatched. Please note, the processing time may increase during sale periods. Once your order has been dispatched we will send you an e-mail with the shipping reference included.
5. What happened when I've received an incorrect item?
We apologise if you have received an incorrect item and unfortunately, on rare occasions, errors like this can happen. Please return the item to us and indicate if you would like a refund or a replacement. We will refund you for the postage costs incurred.
6. Part of my order is missing
Although we endeavor to dispatch all your items together, there may be times where things have to dispatched separately. Firstly please check your invoice to see which items you have been charged for.
We apologise if you have been charged for the goods but the item is not included in your parcel. Please contact us via email firstname.lastname@example.org and we will look into this issue.
7. I have received a faulty item
We always check the items and quality before dispatching and we do not expect you to receive anything other than the best quality.
We are very sorry if you have received a faulty item. Please send the goods back to SODACODA and we will replace the garment/s for you.
8. When will I receive my refund?
SODACODA will process your refund within 7 days of receipt of your parcel. You will receive an e-mail once it has been processed. (Please note this may take longer during sale and peak periods).
After you have received your refund please allow a further 5 – 7 days for the refund to show on your account. This can sometimes vary according to your bank or card issuer. Unfortunately we are unable to control this time frame.
All credits will be processed to the same card the order was originally purchased on. If we are unable to process your refund (i.e if your card has expired) we will contact you for alternative card details. We regret to advise, we are unable to issue cheque refunds.